Billing Policy

This Billing Policy applies to all paid NumberTeller plans provided by Confiex Data Room Private Limited ("Confiex", "we", "us"). It forms part of our Terms of Use. By choosing a paid plan, you agree to it.

1. Free trial

• New accounts get a 3-day free trial with Silver plan tools and unlimited calculations.
• No card or payment details are needed. The trial does not convert to a paid plan automatically, and you are never charged unless you choose a plan.
• When the trial ends, the tools are locked until you activate a plan. Your saved charts stay in your account (see section 8).
• One free trial is allowed per practitioner.

2. Plans and prices

• Prices are in Indian Rupees (INR) and exclusive of GST. GST at the applicable rate (currently 18%) is added and shown before you pay.
• Plan contents are listed on our Pricing page.
• All plans are monthly. We do not currently offer annual plans.

3. How to activate and pay

We currently offer two ways to pay.

a) Activation on request. Request activation in the app or message us on WhatsApp (+91 79000 75531). We send a payment link or invoice. Your plan starts when we receive the payment and runs for one month from that date.

b) Online checkout (when available). Pay by card, UPI or other methods shown at checkout through our payment processor, Cashfree Payments. Card and bank details go directly to the processor; Confiex does not store them.

In either case, we email you a receipt or tax invoice.

4. Tax invoices and GST

• We issue a GST-compliant tax invoice for every payment, showing Confiex's GSTIN (27AAGCC9381F2ZD).
• If you are a GST-registered business, enter your GSTIN and legal name before paying so the invoice can show them. We cannot reissue invoices with a different GSTIN once filed, except as allowed by GST law.
• For practitioners outside India, applicable taxes are determined under Indian GST law and shown before payment.

5. Renewals

• Activation on request: your plan does not renew automatically. We remind you by email before it ends. To continue, pay the next month's fee.
• Online checkout with automatic renewal: your plan renews each month on the same date until you cancel. As required by Reserve Bank of India rules for recurring payments:
  • you register the recurring payment (e-mandate) with authentication at the first payment;
  • your bank or card issuer notifies you at least 24 hours before each debit, with the amount and date; and
  • you can cancel or change the mandate at any time through us, your bank or your card issuer.
• We email you at least 3 days before each automatic renewal.

6. Upgrades and downgrades

• Upgrade: you can upgrade at any time. The new plan starts immediately. You pay the difference for the rest of the current month, calculated pro rata by day, and the higher price from the next month.
• Downgrade: a downgrade takes effect from your next billing date. You keep your current plan's features until then. No refund is given for the current month.

7. Cancellation

• You can cancel at any time from your account settings (when available), by emailing billing@numberteller.com or on WhatsApp.
• Cancellation stops future renewals. You keep access to paid features until the end of the month you have already paid for.
• We confirm every cancellation by email.

8. What happens to your data after a plan ends

• If your plan ends or is cancelled, your account becomes inactive, but your saved charts are kept. You can reactivate at any time and pick up where you left off.
• If an account stays inactive with no sign-in for 12 months, we email you at least 30 days before deleting its data (see our Privacy Policy).
• You can ask us to export or delete your data at any time.

9. Refunds

• First-payment guarantee: if you are not satisfied with your first paid month, email billing@numberteller.com within 7 days of that first payment for a full refund.
• After 7 days, and for later monthly payments, fees are not refundable, including for unused days after cancellation.
• Exceptions where we always refund:
  • you were charged twice or charged in error;
  • a renewal was charged after you cancelled in time; or
  • we end your account without cause, or remove a material feature of your plan (refunded pro rata for the unused period).
• No refund is given for accounts suspended or terminated for breach of the Terms of Use.
• Approved refunds go back to the original payment method within 7–10 working days. Your bank may take longer to show the credit.

10. Failed or late payments

• If an automatic payment fails, we may retry it up to 3 times over 7 days and email you each time.
• If payment is still not received, paid features are paused until you pay. Your saved charts are not deleted.
• We do not charge late fees.

11. Price changes

We may change our prices. We will email you at least 30 days before a new price applies to your plan. The change takes effect from your next billing date after that notice. If you do not accept it, you can cancel before then.

12. Disputes and chargebacks

If you think a charge is wrong, please contact us first at billing@numberteller.com. Most issues are resolved within a few working days. If you raise a chargeback without contacting us, we may pause your account while the bank investigates.

13. Contact

Confiex Data Room Private Limited Unit 302, Bldg 2, New Sonal Industrial Estate, Kachpada, Link Road, Malad West, Mumbai 400064, Maharashtra, India Billing: billing@numberteller.com · Phone / WhatsApp: +91 79000 75531 Grievance Officer: Harvinder Singh · grievance@numberteller.com